A leader is an agent of change, and progress is about change. In the words of
Robert F Kennedy, 'Progress is a nice word; but change is its motivator.'
Leadership is about
raising the aspirations of followers and enthusing people with a desire to
reach for the stars. For instance, Mahatma Gandhi created a vision for
independence in India and raised the aspirations of our people.
Leadership is about
making people say, 'I will walk on water for you.' It is about creating a
worthy dream and helping people achieve it.
Robert Kennedy summed
up leadership best when he said, 'Others see things as they are and wonder why;
I see them as they are not and say why not?'
Adversity
A leader has to raise
the confidence of followers. He should make them understand that tough times
are part of life and that they will come out better at the end of it. He has to
sustain their hope, and their energy levels to handle the difficult days.
There is no better
example of this than Winston Churchill. His courageous leadership as prime
minister for Great Britain successfully led the British people from the brink
of defeat during World War II. He raised his people's hopes with the words,
'These are not dark days; these are great days -- the greatest days our country
has ever lived.'
Never is strong
leadership more needed than in a crisis. In the words of Seneca, the Greek
philosopher, 'Fire is the test of gold; adversity, of strong men.'
Values
The leader has to
create hope. He has to create a plausible story about a better future for the
organisation: everyone should be able to see the rainbow and catch a part of
it.
This requires creating
trust in people. And to create trust, the leader has to subscribe to a value
system: a protocol for behavior that enhances the confidence, commitment and
enthusiasm of the people.
Compliance to a value
system creates the environment for people to have high aspirations, self
esteem, belief in fundamental values, confidence in the future and the
enthusiasm necessary to take up apparently difficult tasks. Leaders have to
walk the talk and demonstrate their commitment to a value system.
As Mahatma Gandhi
said, 'We must become the change we want to see in the world.' Leaders have to
prove their belief in sacrifice and hard work. Such behavior will enthuse the
employees to make bigger sacrifices. It will help win the team's confidence,
help leaders become credible, and help create trust in their ideas.
Enhancing trust
Trust and confidence
can only exist where there is a premium on transparency. The leader has to
create an environment where each person feels secure enough to be able to
disclose his or her mistakes, and resolves to improve.
Investors respect such
organizations. Investors understand that the business will have good times and
bad times. What they want you to do is to level with them at all times. They
want you to disclose bad news on a proactive basis. At Infosys, our philosophy
has always been, 'When in doubt, disclose.'
Governance
Good corporate
governance is about maximizing shareholder value on a sustainable basis while
ensuring fairness to all stakeholders: customers, vendor-partners, investors,
employees, government and society.
A successful
organisation tides over many downturns. The best index of success is its
longevity. This is predicated on adhering to the finest levels of corporate
governance.
At Infosys, we have
consistently adopted transparency and disclosure standards even before law
mandated it. In 1995, Infosys suffered losses in the secondary market. Under
Indian GAAP (generally accepted accounting principles), we were not required to
make this information public. Nevertheless, we published this information in our
annual report.
Fearless environment
Transparency about the
organization’s operations should be accompanied by an open environment inside
the organisation. You have to create an environment where any employee can
disagree with you without fear of reprisal.
In such a case,
everyone makes suggestions for the common good. In the end everyone will be
better off.
On the other hand, at
Enron, the CFO was running an empire where people were afraid to speak. In some
other cases, the whistle blowers have been harassed and thrown out of the
company.
Managerial
remuneration
We have gone towards
excessive salaries and options for senior management staff. At one company, the
CEO's employment contract not only set out the model of the Mercedes the
company would buy him, but also promised a monthly first-class air ticket for
his mother, along with a cash bonus of $10 million and other benefits.
Not surprisingly, this
company has already filed for bankruptcy.
Managerial
remuneration should be based on three principles:
- Fairness with respect to the compensation of other
employees;
- Transparency with respect to shareholders and
employees;
- Accountability with respect to linking compensation
with corporate performance.
Thus, the compensation
should have a fixed component and a variable component. The variable component
should be linked to achieving long-term objectives of the firm. Senior
management should swim or sink with the fortunes of the company.
Senior management
compensation should be reviewed by the compensation committee of the board,
which should consist only of independent directors. Further, this should be
approved by the shareholders.
I've been asked, 'How
can I ask for limits on senior management compensation when I have made
millions myself?' A fair question with a straightforward answer: two systems
are at play here. One is that of the promoter, the risk taker and the capital
markets; and the other is that of professional management and compensation
structures.
One cannot mix these
two distinct systems, otherwise entrepreneurship will be stifled, and no new
companies will come up, no progress can take place. At the same time, there has
to be fairness in compensation: there cannot be huge differences between the
top most and the bottom rung of the ladder within an organisation.
PSPD model
A well run
organisation embraces and practices a sound
Predictability-Sustainability-Profitability-Derisking (we call this the PSPD
model at Infosys) model. Indeed, the long-term success of an organisation
depends on having a model that scales up profitably.
Further, every
organisation must have a good derisking approach that recognises, measures and
mitigates risk along every dimension.
Integrity
Strong leadership in
adverse times helps win the trust of the stakeholders, making it more likely
that they will stand by you in your hour of need. As leaders who dream of
growth and progress, integrity is your most wanted attribute.
Lead your teams to
fight for the truth and never compromise on your values. I am confident that
our corporate leaders, through honest and desirable behaviour, will reap
long-term benefits for their stakeholders.
Two mottos
In conclusion, keep in
mind two Sanskrit sentences: Sathyannasti Paro Dharma (there is no dharma
greater than adherence to truth); and Satyameva jayate (truth alone
triumphs). Let these be your motto for good corporate leadership.